Politique de remboursement

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, log into your account and submit a return request, or contact us at hello@oreestudio.eu. Once accepted, we'll send you a prepaid return shipping label — a flat fee of €10 applies, deducted from your refund. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item, along with photos of the item and packaging. We will offer a replacement or full refund, including return shipping costs, for damaged or defective items.

Exceptions / non-returnable items
Custom-made or personalised items cannot be returned unless they arrive damaged or defective. We do not accept returns on gift cards.

Exchanges
The fastest way to get what you want is to return your item and, once accepted, make a separate purchase for the new item.

European Union — 14-day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be unused and in its original condition and packaging, with proof of purchase. The €10 return label fee still applies and is deducted from your refund.

Refunds
Once your return has been received and inspected, we will let you know if it's approved. If approved, you'll be refunded to your original payment method within 14 days, minus the €10 return label fee. Please note it can take extra time for your bank or card provider to post the refund.

For any return questions, contact us at hello@oreestudio.eu.